Privacy Policy

KITI

Last Updated: 2/20/2026 

1. Introduction

KITI is committed to protecting your personal information in accordance with the laws of the Republic of Rwanda, including Law Nº 058/2021 relating to the protection of personal data and privacy.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our e-commerce website.

By using our website or placing an order, you agree to this Privacy Policy.

2. Information We Collect

When you place an order or interact with our website, we may collect the following personal information:

• Full Name
• Email Address
• Phone Number
• Delivery Address
• Delivery Location Details

We do not collect national ID information, biometric data, financial PINs, or sensitive personal data.

3. Purpose of Data Collection

We collect personal data strictly for the following purposes:

• Processing and confirming customer orders
• Verifying payment transactions (e.g., MTN MoMo)
• Delivering purchased products
• Contacting customers regarding orders or support inquiries
• Resolving disputes or handling complaints

We do not sell or misuse customer data for unrelated purposes.

4. Legal Basis for Processing

We process personal data based on:

• Contractual necessity (to fulfill your order and deliver products)
• Customer consent (when information is voluntarily provided)
• Legal obligations under Rwandan law

5. Data Sharing

We may share limited personal information with:

• Delivery personnel (for delivery purposes only)
• Payment service providers (such as MTN MoMo) for payment processing

KITI does not sell, rent, or trade customer personal information to third parties.

6. Data Retention

Personal data is retained only as long as necessary to:

• Complete transactions
• Maintain accounting and business records
• Resolve disputes

Completed order records may be retained for up to five (5) years as required for business and legal purposes.

Inactive customer data may be deleted after a reasonable period.

7. Data Security

KITI implements reasonable technical and organizational measures to protect personal data, including:

• Secure website encryption (HTTPS/SSL)
• Password-protected administrative access
• Restricted internal access to customer information
• Secure hosting infrastructure

While we take appropriate precautions, no digital platform can guarantee absolute security.

8. Your Rights

Under applicable Rwandan data protection laws, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of personal data where applicable
• Object to certain processing activities
• Lodge a complaint with the Data Protection & Privacy Office

Requests may be submitted using the contact details below.

9. Cookies

KITI may use cookies to improve website performance and user experience. Cookies help maintain sessions and optimize functionality.

You may disable cookies in your browser settings, though some features may not operate properly.

10. Third-Party Services

Where external services are used (such as payment providers), those providers process information according to their own privacy policies. Data shared is limited strictly to what is necessary for completing transactions.

11. Updates to This Policy

KITI reserves the right to update this Privacy Policy when necessary. Updated versions will be published on this website with a revised date.

12. Contact Information

For any questions regarding this Privacy Policy or personal data, please contact:

KITI
Kigali, Rwanda
Email: Info@kiti.rw
Phone: 0781056204